Shipping policy

Shipping NumberFix

Our house numbers are handcrafted, and this process takes time. To avoid mistakes, we need to verify your file. Then we start production on our machines and let the adhesives polymerize. We may be in a hurry, but never at the expense of quality. The production times are indicated in the technical specifications of each product. Shipping times are added to these.

After production, we will ship your order via courier. Shipping times vary depending on the European destination country, typically 5–6 working days. In Italy, shipping times range from 2 to 3 working days.

EU 1 Delivery €3.90 with GLS, TNT, or UPS

EU 2 Delivery €4.90 with UPS, DHL, or GLS

EU 3 Delivery €12.90 with UPS, DHL, or GLS

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EU 1 Countries:
Italy;

EU 2 Countries:
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal (except Azores and Madeira), Spain (except Balearic Islands, Canary Islands, Ceuta, Melilla), Sweden;

EU 3 Countries:
Bulgaria, Cyprus, Croatia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary;

If the destination country or city is subject to import duties or taxes, these costs will be borne by the recipient.

We cannot control the delivery schedules of the courier companies. Therefore, delays or delivery notices may be beyond our control.

Shipment Tracking

When your order is handed over to the courier, you will receive a tracking number by email so you can monitor your shipment in real time, from collection through to delivery. If you cannot find the email in your inbox, we recommend checking your spam or junk mail folder as well.

To optimize delivery times and make order collection more convenient, the courier may, at its sole discretion and according to the operating procedures applicable in the destination area, redirect your shipment to an authorized Access Point located near the delivery address provided by the customer. This solution may be adopted both for logistical reasons and to ensure a faster and more efficient delivery process. If your shipment is made available at an Access Point, you may collect it independently during the opening hours of the collection point, helping to avoid delays, storage periods, or unsuccessful delivery attempts.

All information regarding the status of your shipment, including any changes to the delivery location or availability at an Access Point, is updated directly by the courier in real time. For this reason, we recommend checking the tracking information received by email regularly, as it is the official source for monitoring your shipment and viewing the available delivery or collection options.

For more information on how we handle potential shipping issues, failed deliveries, Access Point pickups, reshipping costs, or opening a claim with the courier, please refer to the Shipping and Delivery Support section, where you will find all terms and detailed procedures.